It takes us about 2-3 business days for our team to process your order. After that, your package will get picked up and sent out to the shipping address you listed when you placed your order.
Currently we ship to residential and commercial addresses in Canada only (sorry we do not deliver to to PO Boxes, the U.S. or Internationally just yet!).
We charge a flat rate of $15 for shipping within Canada. We offer free pick up from our London office.
You will receive email updates after you place your order so you know when your parcel is being processes, packed, and shipped. You can expect to receive your parcel(s) within 2-8 business days once shipped depending on your location (and assuming all is well with our postal system!).
Our packages typically do not require a signature and will be placed near your front door if you are not home during delivery. However if you place an order of over $200, you may need to provide a signature. If no one is home during attempted delivery, the shipper will leave a note for you to pick up your package at your local post office.
Please note, if you have purchased multiple products, you may receive them in several parcels depending on whether shipment is made from our local office, from our warehouse, or from one of our affiliate partners.
Estimated delivery times:
Major cities in Ontario = 1-2 business days
Northern Ontario = 3-4 business days
- Montreal and Surrounding = 1-2 business days
Quebec = 2-3 business days
East Coast = 3-4 business days
Prairies = 3 business days
Alberta = 4 business days
British Columbia = 5 business days
Territories and remote areas = 7 business days
Your satisfaction is of upmost importance to us. Due to the intimate nature of the majority of the products sold in The Pelvic Floor and Core Store, we cannot refund or exchange any products that have been open, used, or worn.
If you wish to return an item, please contact firstname.lastname@example.org within 15 days of receiving your order and we will be happy to help you. Include your name, order number, and the email address you placed your order with. Then send the unused product with proof of purchase to the following address:
The Mama’s Physio
784 Richmond Street
After the shipment is received and determined to be unused and in re-sellable condition, you will be fully refunded. You should see a return on credit card statement within 7-14 business days.
- You are responsible for all return shipping charges.
- Only items that were directly purchased from https://www.themamasphysio.com/store will be accepted.
- If the product you are returning was a gift, we will refund the original purchaser in accordance with the proof of purchase as listed above.
- For products purchased through our affiliate partners, please visit their respective websites for details on individual company return policies. You will be directed to return the product directly to the respective company.